Q: You are a trading company or a manufacturer
A: we are a manufacturer since 2012, and we have our own trading company in 2017, the brand of which is A-ZEN, which is specialized for importing and exporting service.
Q: Do you offer local service?
A: we provide local service in India, Turkey, Egypt, Indonesia, Pakistan and Iran so far, and we will enlarge our service teams in more countries in the near future.
Q: How do you provide service if Chinese engineers can not come installation
A: Before machine delivery, we have a in-house test process, to make sure machine performance perfectly. After machine arrives, we provide in-time online guide to support our customer finish machine installation.
Q: How do you ensure your machine quality
A: Firstly, we produce and provide lots of machines to the market, and our machines' lifespan and quality ensured by different markets over the years.
Secondly, we largely use renowned and market-tested spare-part brands, to make sure the mechnical and electrical part are durable.
Besides, we have reqularl service to customers, to check our machines quality and remind customers of maintenance, so our customers could run machine always in a stable performance.