Q: You are a trading company or a manufacturer
A: We are a manufacturer since 2012, and we have our own trading company in 2017, the brand of which is A-ZEN, which is specialized in importing and exporting services.
Q: Do you offer local service?
A: We provide local service in India, Turkey, Egypt, Indonesia, Pakistan, and Iran so far, and we will enlarge our service teams in more countries in the near future.
Q: How do you provide service if Chinese engineers can not come installation
A: Before machine delivery, we have an in-house test process, to make sure the machine performs perfectly. After the machine arrives, we provide an in-time online guide to support our customers finish the machine installation.
Q: How do you ensure your machine quality
A: Firstly, we produce and provide lots of machines to the market, and our machines' lifespan and quality ensured by different markets over the years.
Secondly, we largely use renowned and market-tested spare-part brands, to make sure the mechanical and electrical parts are durable.
Besides, we have regular service to customers, to check the quality of our machines and remind customers of maintenance, so our customers could run machine always in stable performance.